Stairlift Fault finding 

Common stairlift problems

There are several simple diagnosed reasons why your stair lift may not work.

Switches and Circuit Breakers on ac (mains power) stairlifts. such as:

Stannah 225, 230. Bison bede Classic, Liftable Cumbria.



The most common is that the key switch isn’t turned on or is in the wrong place. The key just needs switching into the correct position.

Check that the on/off buttons, usually located on the chair arms, are switched on!

If the electricity supply to your chair is transmitted through a wall mounted spur with a fuse light, check that the red light is on. If it isn’t, check that it hasn’t been turned off accidentally. If the Circuit Breaker has tripped off and can’t be reset, you probably have a fault which will require an engineer.

If the Circuit Breaker hasn’t tripped then it could be the fuse that has blown. Only attempt to change this if you are confident that you can do it, otherwise it is a job for an electrician or an engineer. If you do resort to DIY fuse changing, make sure you replace it with the same size and same amp fuse.

Modern stairlifts are often supplied via an RCD – a residual circuit device – which also acts as a circuit breaker. Reset if it has tripped the power. If it won’t reset, again you will need to call an engineer.

Safety edges

If there is no obvious reason as to why the stairlift is not working, check all the built-in safety edge switches. There are usually five of these and all should be checked. You can find them on the upside and downside carriage edges, the footplate up and down edges and the footplate front cover edge. It is usually one of these that is at fault if the stairlift will move upwards and not down or vice versa.

Swivel seat action

swivle stairlift seat

If your chair has a swivel seat, you should check that it is set in travelling position using the seat paddles.

If these won’t spring back up once you have put the seat into position, it is probable that the springs have snapped. Yes, that’s right – time to call a stairlift engineer.


If the stairlift will react to either the wall mounted call switch or the remote control unit, but not the joystick then you will need to call the engineer. Until the engineer arrives you can hold the remote as your travel up or down and control the chair that way.

Track hinge rail

If you have new flooring of any type this can affect your track hinge rail. Simple changes can stop the hinge sitting properly in position and stop your stairlift from working. So make sure there is no obstruction and if it still won’t work, it’s time to call us for an engineer visit.

Stairlift spares

Lastly there are a number of suppliers online who stock spare parts for stairlifts, but you will need to be fully competent to fit these. You might also infringe the terms of your guarantee, so before starting on one of these jobs yourself, make sure you have reread all the terms and conditions.

Keeping your stairlift running smoothly

Remember how much energy you used running up and down the stairs? Well now the stairlift is doing it for you and it can cause some wear and tear too. If you look after your stairlift and look out for signs of wear, it will minimise the times you are caught out with a problem.

It is advisable to get your chair serviced regularly just like any other piece of equipment. You should have your stairlift serviced at least once every year.

Look and listen for signs that it needs some attention

Stairlifts often make more noise i.e. beeping or are just extra noisy when failure of some part might be imminent. Beeping usually indicates that there is something wrong with the circuit or maybe there is a loose connection. If your stairlift is generally making more noise, the rollers maybe wearing.

If it is running much slower than normal, it could be a sign that the motor is wearing or is defective.

We cover the following areas with stairlifts services:Accrington, Ashton-under-Lyne, Bacup, Barnoldswick, Blackburn, Blackpool, Bolton, Burnley, Bury, Carnforth, Chorley, Clitheroe, Colne, Darwen, Fleetwood, Heywood, Lancaster, Leigh, Leyland, Littleborough, Lytham St Annes, Manchester, liverpool, Morecambe, NelsonOldham, Ormskirk, Poulton-le-Fylde, Preston, Rochdale, Rossendale, Salford, Skelmersdale, Thornton-Cleveleys, Todmorden,Wigan.and many more

For more information or to ask any questions about stairlifts repairs , please call freephone 0800 5677033


Use your stairlift safely

Stairlifts have been desighned for safe and simple opeation. However, some simple precautions will ensure trouble free use.

1-  Make sure that caots, long skirts ect. do not overhang the seat in such a way that they may become caught under the moving carrige
2-  Children should not allowed to play with Stairlifts.
     If possible do not carry items whilst travelling on stairlift i.e. walking sticks.
     You are advised to have a second aid for use on the upper floor.
3-  Make sure that no one else is on the stairs before using the stairlift, Especially Children.
4-  Alwas use armrest key switch to isolate the controls before getting on or off the lift.
5-  Use the safety belt at all times including while rotating the swivel seat.
6-  Before getting on or off the seat make sure the swivel srat is securely locked.
     Do not unfsten the seat belt until the swivle is locked.
7- make sure your arms, hands and feet are positioned correctly and safely when you sit on the seat before operating the lift. Do not let feet        overhangng the side of the footrest. Do not travel in standing position.


 Handwinding your  stairlift
    Important Note: 
     The carriage must be in view at all times to avoid accidents. Follow these instructions carefully. 
1.  Switch power off at the mains supply to the Power Supply unit. 
2. Switch off the Battery Disconnect Switch located at the downstairs side of the carriage cover adjacent to the handwind aperture. 
3. Remove the rubber cover from the handwind aperture. 
4. Insert the handwind handle and locate on motor shaft. 
5. Rotate handle in direction required as indicated on cover. On completion of handwinding, remove handle, replace rubber cover. 
    Switch on battery isolator and switch on mains supply if safe to do so. Do not leave the handwinding position, do not switch on the battery    isolator and do not switch on the mains power until you have removed the handwind handle. 

  Fault finding-basics for Cumbria MK2-DC stairlift.


If the unit will not start check the following items before calling engineers assistance. A small LED indicators light fitted under the armrest    glows Greenwhen the stairlift is ready to operate. If the light glows red check the following:

1- Key switch on the armrest may be switched off. The key cannot be removed when the switch is on the on position.

2- Check the swivel seat is locked in the operating position. The stairlift will not operate from the carriage or call/send controls if the seat is swivelled or not locked securely in position with the lever released.

3- Check that the up and down safety surface located at upstairs and downstairs sides of the main unit have not been accidentally operated and has stuck in this position.

4- Check that the footrest safety surface has not been accidentally operated and has stuck in this position. 

If the LED indicator light fitted under the armrest is not illuminated at all (Red or Green) check that the Battery Disconnect switch has not tripped or been switched off.

If the stair lift will not operate but beeps for 20 seconds or so each time it is started check the following:

 1- Check that the mains supply is switched on at socket at the top of the stairs and the mains adaptor unit is plugged in.

2- Check that the power to the lift is on at the main household fuse-box.

 If the main power has been off for sometime and the battery has become exhausted the battery will take several hours to recharge once the mains supply is switched back on before the lift can be used..

Remember: there is a 4 second delay when when you press the button before the stairlift will start. The key switched must be on and the swivel seat locked in position before the lift will work.

For more information please call or technical support on 08005677033

This paragraph supports the stairlifts which do not have digital code display